Billing, VAT and invoices

You pay for Maildeck by card, monthly, through our secure checkout, which is powered by Commas. At checkout we also ask for your business details, and if you’re an EU business, your VAT number, which we check automatically.

This page covers what happens when you pay and what to do if something about your bill needs changing.

How payment works

Plans are priced per month (see Pricing). You pay at the end of Quick Start, after you’ve chosen your products, connected your domains and picked your sequencer.

1. Review your order. The Review step shows what you’re buying before you pay.

2. Enter your business details. Company name and address, plus a VAT number if you’re in the EU (more on that below).

3. Pay by card on the secure checkout page, powered by Commas.

4. Our team starts building. Once payment goes through, your order appears on your dashboard and our team starts setting up your inboxes.

Business details at checkout

Maildeck is sold to businesses. In the Configure step of Quick Start you enter the details we put on your invoices, such as your company name and address.

Use your company’s legal details, not your personal ones, so your invoices are correct from the start.

EU businesses: VAT number and reverse charge

If your business is in the EU, you enter your VAT number at checkout. We check it automatically against the EU’s VAT records before you pay.

When your VAT number checks out, your purchase is invoiced under the EU reverse charge. In plain words: we don’t add VAT to your invoice, and you account for the VAT yourself in your own country’s VAT return.

If your VAT number won't verify

Double-check that you entered it exactly as registered, including the country prefix (for example DE or FR). If it still won’t verify, message a person (see Getting help).

Invoices

If you need an invoice, a copy of one, or a correction (for example a wrong company name or address), message a person through the chat bubble in the app or your private Slack channel. Include the email on your Maildeck account and the order it’s about.

Changing anything about your bill

Billing changes, refunds, cancellations and questions about a specific order are handled by a person, not by Maya. Reach the team through:

• the chat bubble in the bottom-right corner of the app,
• your private Slack channel (opened with your first order),
• or email help@maildeck.co.

Note

Never send your card number in chat, Slack or email. The team will never ask for it.

Related

Changing your plan Add inboxes, downgrade or cancel.

Pricing Plan and product prices.

Getting help Every way to reach us.