# Change your plan

> How to add inboxes or move to a bigger plan, and who to talk to about downgrades, cancellations and refunds.

Source: https://docs.maildeck.co/account-billing/changing-your-plan/

To **grow**, you place a new order in **Quick Start**. To **shrink, cancel or ask for a refund**, you message a person
on our team. Those changes depend on your specific order, so we handle them one by one rather than through a button.

## Adding inboxes or moving up a plan

You'll usually want more inboxes when you want to send more emails. Each inbox has a safe daily limit (see
[Sending limits](https://docs.maildeck.co/deliverability/sending-limits/)), so more sending means more inboxes, not more emails per inbox.

1. **Work out how many emails you want to send a month.** [Choosing a plan](https://docs.maildeck.co/plans/choosing-a-plan/) turns a goal like
   "100 calls a month" into a monthly email number and a plan.

2. **Open Quick Start** in the app sidebar.

3. **Pick your products.** Choose a bigger plan, or add individual products (Outlook tenants, Google accounts or SMTP
   inboxes) on top of what you have.

4. **Add domains for the new inboxes.** New inboxes need their own domains. See
   [Domains](https://docs.maildeck.co/domains-dns/domains/) for how many you need and how to connect them.

5. **Choose your sequencer, review and pay.** Our team builds the new inboxes, sets up DNS and warmup and connects them
   to your sequencer, just like your first order.

> **Note: New inboxes need warmup too**
> Added inboxes go through warmup before they're ready for full sending, the same as your first ones. Plan ahead if you
> have a launch date. See [Warmup](https://docs.maildeck.co/deliverability/warmup/).

Not sure whether to add individual products or move to a bigger bundle? Ask Maya in the app, or message the team.

## Downgrades, cancellations and refunds

These always go through a person. Reach the team through:

- the **chat bubble** in the bottom-right corner of the app,
- your **private Slack channel** (opened with your first order),
- or email **help@maildeck.co**.

To speed things up, include:

- the email on your Maildeck account,
- which order or plan you mean,
- what you'd like to change (for example "drop to Starter", "cancel at the end of this month", or "remove these 3
  domains").

> **Caution: Maya can't change your plan**
> Maya can help you work out which plan you need, but she can't cancel, refund or change an order. For those, message a
> person.

## If your needs are bigger than Growth

If you plan to send more than the Growth plan covers but under 1 million emails a month, start on Growth and the team
sizes a custom stack around it. At 1 million emails a month and above, Enterprise is the fit. Talk to the team in
either case.

## Related

  - [Choosing a plan](https://docs.maildeck.co/plans/choosing-a-plan/): Turn your goal into a plan.
  - [Billing, VAT and invoices](https://docs.maildeck.co/account-billing/billing-and-invoices/): How payment works.
  - [Getting help](https://docs.maildeck.co/support/getting-help/): Every way to reach us.