# Billing, VAT and invoices

> How you pay for Maildeck, what business details we ask for at checkout, and how EU VAT numbers are handled.

Source: https://docs.maildeck.co/account-billing/billing-and-invoices/

You pay for Maildeck **by card, monthly**, through our secure checkout, which is powered by **Commas**. At checkout we
also ask for your business details, and if you're an EU business, your VAT number, which we check automatically.

This page covers what happens when you pay and what to do if something about your bill needs changing.

## How payment works

Plans are priced per month (see [Pricing](https://docs.maildeck.co/plans/pricing/)). You pay at the end of
[Quick Start](https://docs.maildeck.co/getting-started/your-first-order/), after you've chosen your products, connected your domains and picked
your sequencer.

1. **Review your order.** The Review step shows what you're buying before you pay.

2. **Enter your business details.** Company name and address, plus a VAT number if you're in the EU (more on that below).

3. **Pay by card** on the secure checkout page, powered by Commas.

4. **Our team starts building.** Once payment goes through, your order appears on your dashboard and our team starts
   setting up your inboxes.

## Business details at checkout

Maildeck is sold to businesses. In the **Configure** step of Quick Start you enter the details we put on your
invoices, such as your company name and address.

Use your company's legal details, not your personal ones, so your invoices are correct from the start.

## EU businesses: VAT number and reverse charge

If your business is in the EU, you enter your **VAT number** at checkout. We check it automatically against the EU's
VAT records before you pay.

When your VAT number checks out, your purchase is invoiced under the **EU reverse charge**. In plain words: we don't
add VAT to your invoice, and you account for the VAT yourself in your own country's VAT return.

> **Caution: If your VAT number won't verify**
> Double-check that you entered it exactly as registered, including the country prefix (for example `DE` or `FR`). If
> it still won't verify, message a person (see [Getting help](https://docs.maildeck.co/support/getting-help/)).

## Invoices

If you need an invoice, a copy of one, or a correction (for example a wrong company name or address), message a person
through the chat bubble in the app or your private Slack channel. Include the email on your Maildeck account and the
order it's about.

## Changing anything about your bill

Billing changes, refunds, cancellations and questions about a specific order are handled by a person, not by Maya.
Reach the team through:

- the **chat bubble** in the bottom-right corner of the app,
- your **private Slack channel** (opened with your first order),
- or email **help@maildeck.co**.

> **Note**
> Never send your card number in chat, Slack or email. The team will never ask for it.

## Related

  - [Changing your plan](https://docs.maildeck.co/account-billing/changing-your-plan/): Add inboxes, downgrade or cancel.
  - [Pricing](https://docs.maildeck.co/plans/pricing/): Plan and product prices.
  - [Getting help](https://docs.maildeck.co/support/getting-help/): Every way to reach us.